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What is Sailors Cart?Sailor’s Cart is a crew welfare platform dedicated to enhancing the onboard experience of seafarers by delivering essential supplies, high-value goods, and personalized items directly to their vessels.
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How far in advance should i place my order?We recommend placing your order at least 10-12 days before your vessel’s arrival to Singapore to ensure timely delivery. For any urgent orders you can request it to us through the website or https://wa.me/c/6580726007 and we will get back to you
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What types of products can I order through Sailor's Cart?You can order a wide range of items, including: Daily essentials (toiletries, hygiene products) Food and snacks Electronics (laptops, portable SSDs, etc.) Clothing and footwear Gift items and luxury goods Festive decorations and more.
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How do I place an order?Simply add whatever you want to cart and check out. Our team will get in touch with you to confirm your order!
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What if I do not see a product that i want from the catalog?Simply drop us a message https://wa.me/c/6580726007 and share with us the product that you want. Our team will work hard to get the product delivered to you
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Where does Sailor's Cart deliver?We deliver to all terminals in Singapore and can arrange deliveries to vessels at anchorage along with service boats coming to vessel. For other regions, please contact us to confirm availability.
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How do I check the authenticity of my item?At Sailor’s Cart, all items are procured only from authorized vendors. We provide company invoices for all electronics items for warranty purposes.
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What if there is an issue with my order?If there’s any issue with your order, please contact us immediately. We’ll resolve it as quickly as possible to ensure your satisfaction.
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What happens if my vessel's schedule changes?If your vessel’s schedule changes, let us know as soon as possible. We will adjust the delivery accordingly to ensure you receive your order as per revised schedule or we can supply during next call if within next 15 days.
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What payment methods do you accept?We accept the following payment methods: Cash upon delivery Bank transfers Other payment methods may be arranged upon request.
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Can I place an order for a single item?We try to process all orders received; however, it can be difficult to deliver a single item due to the high cost involved in logistics. We recommend checking with your crew to combine orders and cover our minimum delivery charges.
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