Shipping & Returns
Shipping Policy
We deliver directly to seafarers at their ship’s gangway within Singapore. All deliveries are subject to port security regulations, weather conditions, and vessel accessibility.
Delivery Times
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Orders must be placed at least 7 days in advance to ensure timely delivery.
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Delivery times are subject to vessel schedules and port authority clearance.
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We aim to deliver within the agreed-upon timeframe, but unforeseen delays may occur due to maritime conditions.
Shipping Charges
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Delivery charges vary based on vessel location.
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Any additional fees imposed by port authorities will be communicated before delivery.
Order Confirmation & Tracking
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Once an order is confirmed, customers will receive a confirmation message with estimated delivery details.
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Updates on delivery status will be provided upon request.
Return & Exchange Policy
Return Eligibility
We accept returns under the following conditions:
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The item is damaged upon delivery.
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The item is not 100% original or does not match the description provided at the time of purchase.
Return Process
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Returns must be reported via our official communication channels
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Once verified, we will arrange for a replacement or refund based on the customer’s preference.
Refunds & Replacements
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Refunds will be processed via the original payment method within 10 business days.
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Replacements will be subject to stock availability and vessel accessibility.
Additional Terms & Conditions
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We are not liable for delays caused by port restrictions, customs clearance, or force majeure events.
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All products are guaranteed to be authentic and sourced from reputable suppliers.
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Custom or perishable goods may not be eligible for returns unless proven to be defective.
For further inquiries, please contact our customer service team at support@sailorscart.com.